What we are doing to keep you(and us) safe

Here are our safety rules and regulations to keep you, our valued guest, and us safe.

During this time we are offering fully flexible bookings which should you need to, you can move to another date later in the year or into next year.

These new guidelines are now part of our Terms and Conditions and we take that you are happy to comply by making a booking with us

We are proud to have been awarded the Visit Wales ‘Good to Go’ accreditation

 

General Information

We will maintain social distancing to the Welsh Government guidelines of 2metres wherever possible

We will wear facemasks where this is not possible

Sanitiser will be freely available for use by guests and we will be washing our hands frequently

We have always prided ourselves on our level of cleanliness and are now addding in additional protocols to ensure we follow government guidelines

All of our crockery and cutlery is washed through a dishwasher at high temperatures

All of our linen and towels are professionally laundered at high temperatures

We have achieved a 5 star(the highest) rating for food hygiene

We have been accredited by Visit Wales as ‘Good to GO’ for our covid procedures

We are making some changes you will see below to help keep you safe, these will be reviewed regularly in accordance with Welsh Government guidelines and so, do return to these guidelines regularly as we will be updating procedures as government advice changes

It is still our aim for you to have an amazing holiday and at the same time keeping you safe

Before Arrival

Following current government advice, please do not travel to us if you or anyone in your party are feeling unwell

Common Coronavirus symptoms are high temperature, coughing, loss of taste and/or smell but there are many other symptoms, so if in doubt,please do not travel

We will happily move your booking to another date in the future with no penalty

Do please bring a face covering with you, as guidelines may change whist you are here. Currently, in Wales, it is mandatory to wear a face covering whilst on public transport but not required whilst shopping

It is presumed that you are happy to accept these new terms and conditions under your present booking

Arrival

You will be emailed arrival instructions particular to your stay

The apartment will be ready for you

Please sanitise your hands on entry, with the sanitiser found in the hallway-please do not touch anything until you have sanitised

 

Check In

Check in will be contactless and any registration forms will be emailed to you for completion prior to your stay. Check in is to be no earlier than 1630 hours, as we need to allow appropriate time between staff leaving and guests entering

Please consider taking the stairs to the first floor, rather than the lift. If you do use the lift, do not share it with anyone outside of your group

During your stay

Should you see another person coming down the hallway, please return to your room until they have vacated the corridor to allow social distancing

The apartment

You will find a welcome pack  that has been sanitised for your use-this will cover the main aspects of your stay

 

The majority of the decorative cushions and throws will be removed in the interim for easier sanitising, we are using a rotation system of just a few to keep the place looking homely-these are sanitised before being brought into use

Please wash your hands on entering and just before leaving the apartment

We are not able to clean the apartment whilst you are on your stay

We ask that you empty and tie your own bin and place this in the bin lockers outside

We will be using cleaning products to the required BS EN 1276 & 13727 & 14476 standards and these are used throughout the property

When we clean on guest departure, we will leave 24 hours between next check in, wherever possible

Housekeepers will wear full PPE and separate cleaning cloths will be used and disposed of for each room to ensure no cross contamination

Evening Meal Options

We are still offering our Sharing Supper Platter on arrival if you choose to advance book this

Most restaurants are offering outside dining and many have marquee coverings to protect you from the weather-do make a reservation as these tables are filling up fast

It is hoped that inside dining will be allowed in Wales by August 3rd

Checking Out

Please vacate the apartment by 10am, as we need much longer to thoroughly deep clean on a three clean basis the apartment

Feeling Unwell During Your Stay?

Should you feel unwell during your stay with any of the common Covid symptoms then you must advise us immediately

You will be asked to register immediately for a test and will be required to return home to self isolate

Should you be unable to leave and need to stay at our property, then any additional stay costs will be borne by you for extra days stay and/or the need to re-accommodate guests already due to stay in the apartment you are occupying, plus any extra costs involved in deep cleaning the apartment to sanitise it from the virus.

You will not be able to leave the apartment at all should this be the case

Other General Information

We will endevour to maintain a 2m social distance. Where this is not possible we will wear a face mask and we ask that you do the same-please bring your own

Please maintain a 2m social distance from any other persons in the apartment block

All staff will be temperature checked before they start work, we will hold these records for 21 days and then they will be destroyed

Should we find covid on the property or one of the staff tests positive and we have to self isolate then we may need to cancel your booking at short notice. Should this happen you will be offered alternative dates or a refund

Please be aware that Wales has different laws to that of the other regions of the UK. Please keep up to date with any changes by checking back to this page regulrlar;y

It is important that as individuals we take responsibility for our own safety and so, do be vigilant when out and about-maintain social distancing, which in Wales is 2m and regularly wash your hands for more than 20 seconds

Hand sanitiser is freely available throughout the property and is made to the requirements of that of the World Health Organisation

We will review these guidelines frequently in the event of changing advice

This is not a full detailed description of all og our Covid protocols and should you require more information then please don’t hesitate to email us at info@marinaapartment.co.uk

It is most important to us that you have a really enjoyable and worry free stay, so you can relax in safe hands

 

 

 

Jayne Hancock

Jayne Hancock

 

 

Here’s to a great, safe stay, Jayne